Delete your TruckPark account
You can delete your account and personal data at any time, in the app or by email.
How to delete your account
In the app (fastest):
- Open TruckPark and tap the profile icon in the top-left corner.
- Tap Account.
- Scroll down and tap Delete account.
- Confirm with your password (or with Google, if you sign in with Google).
Deletion starts immediately. You are then signed out and can keep using the app as a new guest.
Without the app: send an email to support@truckparkeu.com with the subject "Delete my account" from the email address of your account. We may ask you to confirm the request. We delete the account within 30 days, usually much sooner, and confirm by email.
Guests (no account): uninstalling the app removes the data stored on your phone. Data linked to your guest ID on our servers is deleted automatically after 12 months without use. To delete it sooner, email us your guest ID (Profile → About).
What happens to your data
| Data | What happens |
|---|---|
| Email, password, display name, Google sign-in link | Deleted |
| Favourites, visit history, presence at parkings | Deleted |
| Points, referral code, referral links | Deleted |
| Reviews and review photos | Deleted, including the photo files; parking ratings are recalculated |
| Reports you made about other users' content | Deleted |
| Free-space reports and answers about spaces and amenities | Kept without any link to you, so parking status and statistics stay correct |
| Moderation records about content you posted | Kept for up to 24 months where needed for legal claims, then deleted |
| Purchases made through Google Play | Google keeps its own purchase records under its policy |
Security logs at our hosting provider are deleted automatically after a short period. Backups are overwritten on their regular schedule.