Community guidelines

Reviews, photos and parking reports help other drivers find a safe place to rest. These rules keep them honest and useful.

What helps other drivers

Free-space reports. Report what you see when you are at the parking. If you are on the other side of a motorway service area, choose "I'm on the other side". When unsure, don't report.

Reviews. You can review a parking within 24 hours after you stopped there. A useful review:

• rates the parking itself: space for trucks, safety, cleanliness, toilets and showers, noise;
• says when you were there if it matters ("full after 19:00 on weekdays");
• is short and factual, in any language, up to 200 characters;
• uses the safety rating honestly: how calm it is to leave a truck there overnight.

Photos. One photo per review: the parking area, entrance, facilities or signs. No people, no faces, no licence plates.

Not allowed

• Reviews of places you did not visit, or written to harm a competitor or promote a business.
• Insults, hate speech, threats, discrimination, sexual content.
• Personal data of other people: names, phone numbers, faces, licence plates, company details of other drivers.
• Advertising, links, phone numbers for services, spam.
• Fake reports, location spoofing, several accounts.
• Accusations of crimes against identifiable people. If you witness a crime, call the police (112).

Reports, moderation and consequences

• Tap ⋮ → Report on a review or photo and choose a reason. Reports from established accounts count towards automatic hiding; when enough drivers report the same content, it is hidden until we review it.
• We review hidden content and reports manually. We restore content that follows these rules and delete content that doesn't.
• Breaking the rules can lead to removed content, cancelled points, limited features or a closed account (see the Terms of Service, section 8).
• If you think we made a wrong decision about your content, write to support@truckparkeu.com and we will look again.